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Twilio Services
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        Delay with transcript availability in Twilio Console

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Aug 17, 2026 - 10:37 PDT

        Monitoring

        A fix has been implemented and we are monitoring the results.
        Posted Aug 17, 2026 - 07:54 PDT

        Investigating

        Engineering is currently investigating issues regarding Twilio Console in Conversation Intelligence Classic. Customers may experiences delays seeing their transcripts become available for view.
        Posted Aug 17, 2026 - 07:32 PDT
        This incident affected: CONVERSATIONS (Conversation Intelligence (classic)).
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