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        SMS Delivery Delays to CTBC Network in Brazil

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. This incident has been resolved.
        Posted Apr 14, 2021 - 19:29 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to CTBC Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 14, 2021 - 17:32 PDT

        Update

        We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to CTBC Network in Brazil. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 14, 2021 - 15:06 PDT

        Investigating

        During our monitoring period, we have discovered intermittent SMS delivery delays to CTBC Network in Brazil. We are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 14, 2021 - 11:17 PDT

        Monitoring

        We are observing recovery in SMS delivery to CTBC Network in Brazil for the past 60 minutes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 14, 2021 - 09:17 PDT

        Update

        We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to CTBC Network in Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 14, 2021 - 07:17 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to CTBC Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 14, 2021 - 06:17 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).