WhatsApp Sandbox Sending Configuration Issues

Incident Report for Twilio

Resolved

We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

Posted Oct 26, 2026 - 10:40 PDT

Monitoring

Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2026 - 10:37 PDT

Investigating

Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2026 - 08:00 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).