SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia is operating normally.

Posted Mar 31, 2026 - 08:27 PDT

Update

We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 31, 2026 - 07:38 PDT

Monitoring

We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 31, 2026 - 05:40 PDT

Update

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 30, 2026 - 23:34 PDT

Update

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 30, 2026 - 19:16 PDT

Update

We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 30, 2026 - 17:26 PDT

Update

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2026 - 16:25 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Mar 30, 2026 - 15:56 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, Middle East & Africa).