SMS Delivery Delays to Vodacom in South Africa via Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. This incident has been resolved.

Posted May 21, 2025 - 15:11 PDT

Monitoring

We are observing recovery with delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. We will continue to monitor the situation to ensure a full recovery, and provide another update in 2 hours.

Posted May 21, 2025 - 13:14 PDT

Update

We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2025 - 11:21 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Posted May 21, 2025 - 10:19 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).