High latency for < Say > Verb

Incident Report for Twilio

Resolved

The issue affecting increased latency of < Say > verb usage has been resolved. The service is functioning normally at this time.

Posted Mar 30, 2021 - 20:20 PDT

Monitoring

We have started seeing recovery for increased latency of < Say > verb usage. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 30, 2021 - 19:50 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 30, 2021 - 19:12 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Text-to-Speech US1).