API Errors with Voice Queue Services

Incident Report for Twilio

Resolved

We are no longer experiencing errors with the Voice Queue services. This incident has been resolved.

Posted Feb 22, 2022 - 20:52 PST

Monitoring

We are observing recovery with regards to the Voice Queue services. We will be monitoring all services to ensure a full recovery and provide another update in 30 mins or as soon as more information becomes available.

Posted Feb 22, 2022 - 20:22 PST

Update

We are experiencing an increased errors for customers who are using the Voice Queue services. Our engineering team is actively working on the issue. We will update in 1 hour or as soon as we have more information.

Posted Feb 22, 2022 - 19:41 PST

Investigating

Our monitoring systems have detected a potential issue with call queues. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 22, 2022 - 19:22 PST

This incident affected: PROGRAMMABLE VOICE US1 (Queue US1).