SMS/MMS Delivery Delays and Call Failures From/to Optus Network in Australia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS and MMS delivery delays and call failures from/to Optus network in Australia. This incident has been resolved.

Posted Nov 08, 2023 - 00:30 PST

Monitoring

We are observing recovery in SMS and MMS delivery delays and call failures from/to Optus network in Australia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 07, 2023 - 22:38 PST

Update

We continue to experience SMS and MMS delivery delays and call failures from/to Optus network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 07, 2023 - 16:38 PST

Update

We continue to experience SMS and MMS delivery delays and call failures from/to Optus network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 07, 2023 - 14:22 PST

Update

We are still experiencing SMS delivery delays and call failures from/to Optus network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 07, 2023 - 12:16 PST

Investigating

We are experiencing SMS delivery delays and call failures from/to Optus network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 07, 2023 - 11:17 PST

This incident affected: ACCOUNT SECURITY (Verify) and CARRIER NETWORK (Voice, APAC, SMS, APAC).