Programmable Voice Experiencing One-Way Audio Issue

Incident Report for Twilio

Resolved

We are pleased to inform that the issue with Programmable Voice one-way audio in the AU region has been fully resolved. Our monitoring indicates that the service has returned to normal operation, and we have observed a full recovery.

Posted Jul 28, 2024 - 19:32 PDT

Monitoring

We have started seeing recovery for Programmable Voice one way audio in AU region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 28, 2024 - 19:02 PDT

Identified

The issue causing Programmable Voice one way audio has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2024 - 18:52 PDT

Update

We are continuing to investigate an issue with Programmable Voice experiencing one way audio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2024 - 18:39 PDT

Update

We are continuing to investigate an issue with Programmable Voice experiencing one way audio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Jul 28, 2024 - 18:14 PDT

Update

We are continuing to investigate an issue with Programmable Voice experiencing one way audio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Jul 28, 2024 - 18:11 PDT

Update

We are continuing to investigate an issue with Programmable Voice experiencing one way audio. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Jul 28, 2024 - 17:45 PDT

Update

We are investigating an issue with conferences missing audio in the AU region. We expect to provide another update in 15 minutes or as soon as more information becomes available

Posted Jul 28, 2024 - 17:21 PDT

Investigating

We've become aware of a potential issue with Programmable Voice experiencing one way audio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 28, 2024 - 16:26 PDT

This incident affected: PROGRAMMABLE VOICE (Conference).