Inbound Failure of Messages to a Subset of Twilio Netherlands Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing Inbound SMS delivery failures to a subset of Twilio Netherlands Phone numbers. This incident has been resolved.

Posted Jul 21, 2021 - 16:55 PDT

Monitoring

We are observing successful Inbound SMS delivery to a subset of Twilio Netherlands Phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 21, 2021 - 14:56 PDT

Update

We continue to work with our carrier partner to resolve the issue of Inbound SMS delivery failures to a subset of Twilio Netherlands Phone numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 21, 2021 - 12:25 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of Inbound SMS delivery failures to a subset of Twilio Netherlands Phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 21, 2021 - 10:25 PDT

Update

We are experiencing Inbound SMS delivery failures to a subset of Twilio Netherlands Phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 21, 2021 - 09:36 PDT

Investigating

Our monitoring systems have detected a potential issue with the inbound failure of Messages to a subset of Twilio Netherlands Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 21, 2021 - 09:26 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).