SMS Delivery Report Delays to Tigo Network in Guatemala

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending messages to Tigo in Guatemala. This incident has been resolved.

Posted Feb 19, 2024 - 19:16 PST

Monitoring

We are observing recovery on delivery reports when sending messages to Tigo in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 19, 2024 - 17:16 PST

Update

We continue experiencing delays on delivery reports when sending messages to Tigo in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 19, 2024 - 15:16 PST

Update

We are experiencing delays on delivery reports when sending messages to Tigo in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 19, 2024 - 14:16 PST

Investigating

Our monitoring systems have detected a potential issue with delays on delivery reports on Tigo Guatemala. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 19, 2024 - 14:12 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).