SMS Delivery Delays to Syria

Incident Report for Twilio

Resolved

We are no longer observing any delays sending messages to users in Syria.

Posted Aug 31, 2020 - 20:29 PDT

Monitoring

We are observing recovery in the reported delay sending messages to users in Syria. We will continue monitoring the service to ensure a full recovery.

Posted Aug 31, 2020 - 19:53 PDT

Update

We continue to observe SMS delivery delays when sending messages to users in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Aug 31, 2020 - 18:59 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to users in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Aug 31, 2020 - 18:02 PDT