SMS Delivery Degradation in Chile

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Nov 28, 2018 - 02:07 PST

Update

Update - We are continuing to work with our carrier partner on the delivery issue to Nextel Chile handsets. The maintenance affecting SMS delivery to and from Chile numbers is also continuing and is expected to last until 28 November 01:00 PST. We will provide additional updates when we have more information.

Posted Nov 27, 2018 - 21:03 PST

Investigating

We are also observing an SMS outage for delivery to Nextel Chile handsets. We are working with our carrier partners to resolve the issue, and we will provide an update as soon as we have more information.

Posted Nov 27, 2018 - 19:45 PST

Identified

We are observing SMS delivery degradation to and from Chile phone numbers because of carrier maintenance. We are experiencing an outage on inbound SMS routes. For outbound, we are able to deliver messages, but we are unable to preserve Sender ID. The maintenance is expected to take 7 hours.

Posted Nov 27, 2018 - 18:59 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).