Duplicate MMS Messages Sent On Subset of US Short Codes

Incident Report for Twilio

Resolved

We have confirmed that the issue related to duplicate MMS messages is resolved.

Posted Jul 02, 2019 - 01:10 PDT

Update

We continue to see that, in some cases, a subset of our US short codes are sending duplicate MMS text messages. We have escalated this issue with our carrier partner. We will let you know as soon as we have more information.

Posted Jul 01, 2019 - 21:17 PDT

Investigating

We have detected an issue that, in some cases, a subset of our US short codes are sending duplicate MMS text messages. We are working with our carrier partner to resolve this issue and will provide more information as soon as available.

Posted Jul 01, 2019 - 11:45 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).