SMS Delivery Report Delays When Sending (via Short Code) to US AT&T, Verizon and T-Mobile Networks

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays when sending SMS (via Short Code) to US AT&T, Verizon and T-Mobile Networks. This incident has been resolved.

Posted Dec 16, 2020 - 01:25 PST

Monitoring

We are observing recovery in receiving message delivery reports when sending SMS (via Short Code) to US AT&T, Verizon and T-Mobile Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 16, 2020 - 00:57 PST

Investigating

We are experiencing delays in receiving message delivery reports when sending SMS (via Short Code) to US AT&T, Verizon and T-Mobile Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Dec 15, 2020 - 23:55 PST