SMS Delivery Delays to Claro Network in Brazil over a Subset of Short Codes and Pre-Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Claro network in Brazil over a subset of short codes and pre-registered sender IDs. This incident has been resolved.

Posted Feb 12, 2023 - 22:12 PST

Monitoring

We have observed a recovery from the SMS delivery delays when sending messages to the Claro network in Brazil over a subset of short codes and pre-registered sender IDs. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 12, 2023 - 20:25 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Claro network in Brazil over a subset of short codes and pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 12, 2023 - 16:34 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Claro network in Brazil over a subset of short codes and pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 12, 2023 - 14:37 PST

Update

We are continuing to experience SMS delivery delays when sending messages to all networks in Brazil over a subset of short codes and pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 12, 2023 - 14:29 PST

Investigating

We are experiencing SMS delivery delays when sending messages to all networks in Brazil over a subset of short codes and pre-registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 12, 2023 - 13:30 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).