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        SMS Delivery Issues to and From Telefonica O2 Network in Germany

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. This incident has been resolved.
        Posted May 18, 2024 - 14:40 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. We apologize for the incorrect incident status shared in the previous post.
        Posted May 18, 2024 - 12:59 PDT

        Investigating

        Upon further investigation, we have confirmed that Programming Messaging - SMS is not affected by the ongoing incident. We are actively monitoring the SMS delivery delays when sending messages to Telefonica O2 Network in Germany and will provide another update in 2 hours or as soon as possible.
        Posted May 18, 2024 - 12:53 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 18, 2024 - 12:39 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Posted May 18, 2024 - 12:06 PDT

        Update

        We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany but there has been a change implemented that has resolved the duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 16 hours or as soon as more information becomes available
        Posted May 17, 2024 - 17:37 PDT

        Update

        We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany but there has been a change implemented that has resolved the duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 8 hours or as soon as more information becomes available.
        Posted May 17, 2024 - 09:10 PDT

        Update

        We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany but there has been a change implemented that has resolved the duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 17, 2024 - 05:16 PDT

        Update

        We are continuing to observe SMS delivery delays when sending messages to Telefonica O2 Network in Germany and duplicates are being received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 17, 2024 - 03:23 PDT

        Investigating

        We are currently to observing SMS delivery delays when sending messages to Telefonica O2 Network in Germany and in addition duplicates received for inbound SMS from this network. Our Engineers are working with our carrier partner and we will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 17, 2024 - 02:34 PDT

        Update

        We are continuing to observe recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 17, 2024 - 01:43 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Telefonica O2 Network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 16, 2024 - 23:48 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 16, 2024 - 20:39 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 16, 2024 - 18:50 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Telefonica O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 16, 2024 - 18:01 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).
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