Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Short-Code Payment Issues
Incident
Report for Twilio
Resolved
The issue causing the duplicate charges has been resolved and short-code payments are operating normally at this time. This incident has been resolved.
Update
Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Short-code payments are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have identified the issue causing the duplicate charges and continue working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing the duplicate charges and are working to deploy a fix. Current workaround is running our integration tests after which we will deploy to production. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are still investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue with short-code payments. Customers may experience duplicates in short-code payments. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue short-code payments. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).