Voice Call Degradation Over Toll Free Numbers in US

Incident Report for Twilio

Resolved

Degradation issues have been resolved and voice calls over toll free numbers in US are operating normally at this time.

Posted Sep 30, 2021 - 17:16 PDT

Monitoring

Voice quality over toll free numbers in US is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2021 - 17:07 PDT

Update

We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 30, 2021 - 07:57 PDT

Update

We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 29, 2021 - 23:57 PDT

Update

We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 29, 2021 - 19:57 PDT

Update

We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2021 - 17:57 PDT

Update

We are investigating a service degradation of toll free voice calls in North America. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Sep 29, 2021 - 17:03 PDT

Investigating

Our monitoring systems have detected a potential issue with voice calls having degradation over toll free numbers in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2021 - 16:41 PDT

This incident affected: CARRIER NETWORK (Voice, North America).