Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the issue with MMS delivery failures to the US AT&T network from Twilio Toll-Free numbers triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.

Posted Mar 02, 2021 - 11:17 PST

Investigating

Our monitoring systems have detected a potential issue with MMS delivery failures to the US AT&T network from Twilio Toll-Free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 02, 2021 - 11:08 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).