Voice Insights Returning Inaccurate Client Call Metrics Graphs

Incident Report for Twilio

Resolved

Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.

Posted Aug 26, 2026 - 16:44 PDT

Investigating

Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Aug 26, 2026 - 16:25 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1), PROGRAMMABLE VOICE AU1 (Voice Insights AU1), and PROGRAMMABLE VOICE IE1 (Voice Insights IE1).