Delays in Voice Insights Events and Metrics

Incident Report for Twilio

Resolved

Our engineers have corrected the issue causing delays with voice insights and metrics. This incident has been resolved.

Posted Oct 29, 2021 - 11:55 PDT

Identified

Our engineers have identified the issue causing delays with voice insights and metrics and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2021 - 10:22 PDT

Update

We are experiencing delays with voice insights and metrics. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 29, 2021 - 09:26 PDT

Investigating

Our monitoring systems have detected a potential issue with delays in voice insights and metrics. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 29, 2021 - 09:15 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).