SMS Delivery Reports Delays to Multiple US Network via Subset of Shortcode

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending SMS to multiple US networks via a subset of Short Codes. This incident has been resolved.

Posted Jul 11, 2024 - 14:06 PDT

Monitoring

We are observing recovery from the issue causing SMS delivery report delays when sending messages to multiple US networks over a subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 12:10 PDT

Investigating

We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2024 - 11:15 PDT

Monitoring

We are observing recovery in delivery report delays over SMS to Multiple US Network via Subset of short-codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 09:31 PDT

Investigating

We are experiencing delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. Our engineering team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2024 - 08:31 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).