Errors Across Multiple Twilio Products

Incident Report for Twilio

Resolved

All services impacted by this issue have recovered and are operating as intended. This incident has been resolved.

Posted Apr 17, 2025 - 15:50 PDT

Monitoring

We are observing recovery with the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 17, 2025 - 15:20 PDT

Update

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. We have deployed a fix to remediate the issue, we are beginning to see initial signs of recovery. We will provide another update in 15 minutes or as soon as more information becomes available.

Posted Apr 17, 2025 - 15:03 PDT

Update

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are continuing to deploy a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.

Posted Apr 17, 2025 - 14:47 PDT

Update

Posted Apr 17, 2025 - 14:32 PDT

Update

We have identified the cause of the issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and Chat. Our engineering teams are working on deploying a fix, and we will provide another update in 15 minutes or as soon as more information becomes available.

Posted Apr 17, 2025 - 14:16 PDT

Update

We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.

Posted Apr 17, 2025 - 14:01 PDT

Update

We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2025 - 13:49 PDT

Investigating

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 17, 2025 - 13:08 PDT

This incident affected: FLEX (Flex Application Platform, Flex Conversations, Flex Programmable Chat), PROXY, and PROGRAMMABLE MESSAGING (Conversations).