Connectivity Lost on 9% of Super SIM Devices

Incident Report for Twilio

Resolved

The issue affecting Super SIM connectivity has been resolved, and the service is functioning normally at this time.

Posted Sep 14, 2021 - 22:57 PDT

Update

Beginning at 10:06 PM PT, one of the GTP Hub nodes at a downstream connectivity partner restarted, which resulted in 9% of active data sessions being dropped. Devices would have been able to reconnect through another node by restarting the data connection. We will continue to monitor. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 14, 2021 - 22:37 PDT

Investigating

We've become aware of a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 14, 2021 - 22:25 PDT