SMS Delivery Failures on Liberty Mobile in Puerto Rico via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via subset of short codes. This incident has been resolved.

Posted Feb 25, 2025 - 16:24 PST

Monitoring

We are observing successful SMS delivery Liberty Mobile in Puerto Rico via subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2025 - 14:27 PST

Update

We continue experiencing SMS delivery failures sending to Liberty Mobile in Puerto Rico via subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 25, 2025 - 13:55 PST

Update

We are experiencing SMS delivery failures sending to Liberty Mobile in Puerto Rico via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 25, 2025 - 12:00 PST

Investigating

We are experiencing SMS delivery failures sending to Liberty Mobile in Puerto Rico via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 25, 2025 - 10:55 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).