Delays With Responses to Support Tickets

Incident Report for Twilio

Resolved

We identified the issue causing errors in our internal ticketing system and successfully deployed a fix to resolve the issue that was causing some customers to experience delays in ticket responses. This incident has been resolved.

Posted Dec 20, 2024 - 11:36 PST

Update

We have identified the issue causing errors in our internal ticketing system, and we are working diligently to deploy a fix. Customers may still experience delays responses to tickets. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Dec 20, 2024 - 10:52 PST

Identified

Posted Dec 20, 2024 - 09:50 PST

Update

We are experiencing an issue with our internal ticketing system, which may result in delays responding to tickets. Our team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Dec 20, 2024 - 08:57 PST

Investigating

Our monitoring systems have detected a potential issue with our internal ticketing system which may cause a delay in response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 20, 2024 - 08:35 PST

This incident affected: DEVELOPER TOOLS (Console).