Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Errors When Adding or Updating Payment Info
Incident
Report for Twilio
Resolved
Payment services issues has been resolved. Payments and upgrades are operating normally at this time.
Monitoring
Connecting to one of our payment services is now operating normally. Customers should be able to make payments and upgrades using credit card or PayPal. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
We are working to resolve an issue connecting to one of our payment services. Payment and upgrade done through PayPal is down at this time. Credit card payment and upgrade is working as usual. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue investigating errors within our billing Twilio Platform. Customers may experience errors when adding new cards, adding funds from PayPal or upgrading their account. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating errors when adding new credit card information, including PayPal, and upgrading on Twilio Platform. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue adding new credit card info. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).