Errors When Adding or Updating Payment Info

Incident Report for Twilio

Resolved

Payment services issues has been resolved. Payments and upgrades are operating normally at this time.

Posted Nov 30, 2022 - 10:32 PST

Monitoring

Connecting to one of our payment services is now operating normally. Customers should be able to make payments and upgrades using credit card or PayPal. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 30, 2022 - 10:01 PST

Identified

We are working to resolve an issue connecting to one of our payment services. Payment and upgrade done through PayPal is down at this time. Credit card payment and upgrade is working as usual. Our engineers are working on the issue, and we will provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 30, 2022 - 09:50 PST

Update

We continue investigating errors within our billing Twilio Platform. Customers may experience errors when adding new cards, adding funds from PayPal or upgrading their account. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2022 - 09:37 PST

Update

We are currently investigating errors when adding new credit card information, including PayPal, and upgrading on Twilio Platform. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2022 - 08:30 PST

Investigating

Our monitoring systems have detected a potential issue adding new credit card info. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 30, 2022 - 07:49 PST

This incident affected: TWILIO PLATFORM (Billing).