MMS Delivery Delays and Delivery Failures to a Small Subset of Messages

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays and MMS delivery failures. This incident has been resolved.

Posted Jan 11, 2023 - 15:09 PST

Monitoring

We are observing recovery in MMS delivery delays and delivery failures when sending messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 11, 2023 - 14:31 PST

Update

We are experiencing MMS delivery delays and delivery failures on a subset of messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2023 - 13:59 PST

Update

We are experiencing MMS delivery failures. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 11, 2023 - 13:26 PST

Investigating

Our monitoring systems have detected a potential issue with MMS messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2023 - 13:13 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).