Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Flex Platform UTF-8 Encoding Issues
Incident
Report for Twilio
Resolved
The UTF-8 encoding issue has been resolved. Logging out of Flex then logging back in may be required to restore service. Flex is operating normally at this time.
Monitoring
Flex is now operating normally. If issues persist, logging out of Flex then logging back in should restore service. We will continue to monitor for system stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Flex continues experiencing an UTF-8 encoding issue, causing text to display incorrectly. This is causing downstream issues with login and TaskRouter Worker attributes, resulting in task assignment failures. Our engineers continue investigating the issue. We expect to provide an update in 30 minutes or as soon as we have more information.
Update
Flex continues experiencing an UTF-8 encoding issue, causing text to display incorrectly. This is causing downstream issues with login and TaskRouter Worker attributes, resulting in task assignment failures. Our engineers continue investigating the issue. We expect to provide an update in 30 minutes or as soon as we have more information.
Update
Flex is experiencing an UTF-8 encoding issue, causing text to display incorrectly. This is causing downstream issues with login and TaskRouter Worker attributes, resulting in task assignment failures. Our engineers are investigating the issue. We expect to provide an update in 30 minutes or as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Application Platform).