MMS Delivery Delays to Verizon in the US From a Subset of Twilio Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Verizon in the US from a subset of Twilio shortcodes. This incident has been resolved.

Posted Mar 03, 2023 - 14:01 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to Verizon in the US from a subset of Twilio shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 03, 2023 - 12:14 PST

Update

We are continuing to experience MMS delivery delays when sending messages to Verizon in the US from a subset of Twilio shortcodes. Our engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 03, 2023 - 10:24 PST

Investigating

We are experiencing MMS delivery delays when sending messages to Verizon in the US from a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 03, 2023 - 09:25 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).