Disruption to Emails Sent via Verify and Flex Messaging

Incident Report for Twilio

Resolved

This incident has been resolved. Email deliveries for both Verify and Flex Messaging is operating normally.

Posted Apr 23, 2025 - 21:27 PDT

Update

Our engineering team has mitigated the issues impacting email sending. The Bounce Suppression list has been re-enabled, and email traffic is now fully operational with all systems functioning as expected. Email deliveries for both Verify and Flex Messaging have recovered. We will provide another update within 2 hours or as soon as more information becomes available on a full recovery.

Posted Apr 23, 2025 - 19:24 PDT

Update

Our engineers have mitigated the issues affecting Email Sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. Verify and Flex Messaging email sends have also recovered. We will provide an update in 2 hours or as soon as more information becomes available on a full recovery.

Posted Apr 23, 2025 - 17:25 PDT

Update

Our engineers have mitigated the issues affecting Email Sending and have also re-enabled our Bounce Suppressions list. Email traffic is now working 100% with all checks. Verify and Flex Messaging email sends have also recovered. We will provide an update in 30 minutes or as soon as more information becomes available on a full recovery.

Posted Apr 23, 2025 - 16:51 PDT

Update

We have remediated the issue causing disruption to email sends via Verify and Flex Messaging. We will continue to monitor and will share another update in 2 hours or as soon as more information becomes available.

Posted Apr 23, 2025 - 16:11 PDT

Monitoring

We have remediated the issue causing disruption to email sends via Verify and Flex Messaging. We will continue to closely monitor. We will share another update in 30 minutes or as soon as more information becomes available.

Posted Apr 23, 2025 - 15:41 PDT

Identified

We are continuing to remediate the issue causing disruption to email sending across Verify and Flex Messaging. We have deployed a fix and are noticing recovery in mail sending functionality. We will continue to work to resolve this. We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Apr 23, 2025 - 15:10 PDT

Update

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or as soon as more information becomes available.

Posted Apr 23, 2025 - 14:57 PDT

Update

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 15 minutes or as soon as more information becomes available.

Posted Apr 23, 2025 - 14:42 PDT

Investigating

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 23, 2025 - 14:26 PDT

This incident affected: FLEX (Flex Application Platform) and ACCOUNT SECURITY (Verify).