A Small Set of Outbound PSTN Voice Calls Failed Due to incorrect Geo-permissions

Incident Report for Twilio

Resolved

A small set of outbound PSTN voice call failure has been resolved and PSTN connectivity is operating normally at this time.

Posted May 05, 2023 - 23:06 PDT

Monitoring

Between 4/18 and 5/5 a small set of outbound PSTN voice calls failed due to missing geo-permissions. This system is working correctly, and the engineering teams are continuing to monitor. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 05, 2023 - 19:11 PDT

Update

Between 4/18 and 5/5 a small set of outbound PSTN voice calls failed due to missing geo-permissions. This system is working correctly and the engineering teams are continuing to monitor

Posted May 05, 2023 - 19:10 PDT

Investigating

We've become aware of a potential issue with outbound PSTN voice call. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 05, 2023 - 18:51 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).