Inbound SMS Delivery Delays to the Subset of Twilio Phone Numbers and Outbound SMS Delivery Delays to Smart Network in Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.

Posted Sep 18, 2024 - 12:36 PDT

Monitoring

We have started seeing recovery for the issue causing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2024 - 10:33 PDT

Update

We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 18, 2024 - 06:46 PDT

Update

We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2024 - 04:53 PDT

Investigating

We continue experiencing inbound SMS delivery delay to the subset of Twilio phone numbers and outbound SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Sep 18, 2024 - 03:53 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).