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        Voice Calls Disconnecting to Australia Phone Numbers

        Incident Report for Twilio

        Resolved

        The issue affecting calls disconnecting abruptly to Australia phone numbers has been resolved, and the service is functioning normally at this time.
        Posted Jun 19, 2020 - 12:12 PDT

        Monitoring

        We are seeing recovery for calls to Australia phone numbers. We will continue to monitor to ensure a full recovery.
        Posted Jun 19, 2020 - 08:58 PDT

        Update

        We are continuing to work with our carrier partner to resolve the issue where a subset of calls are disconnecting abruptly from Australia Telstra network. We will provide an update as soon as more information becomes available.
        Posted Jun 19, 2020 - 04:36 PDT

        Investigating

        We are observing a subset of inbound calls disconnecting abruptly from Australia Telstra network. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
        Posted Jun 19, 2020 - 00:11 PDT

        Update

        We are seeing recovery for calls to Australia phone numbers. We will continue to monitor to ensure a full recovery.
        Posted Jun 18, 2020 - 21:47 PDT

        Monitoring

        We have made some adjustments and started seeing recovery for calls to Australia phone numbers. We will continue to monitor to ensure a full recovery.
        Posted Jun 18, 2020 - 20:39 PDT

        Update

        We are continuing to work with our carrier partner to resolve the issue. We will provide further updates as more information becomes available.
        Posted Jun 18, 2020 - 19:19 PDT

        Update

        We are observing calls disconnecting abruptly to Australia phone numbers. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
        Posted Jun 18, 2020 - 18:17 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 18, 2020 - 18:11 PDT
        This incident affected: CARRIER NETWORK (Voice, APAC).