SMS Delivery Delays to the Telenor Network in Serbia via Pre-Registered Sender-IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Telenor network in Serbia via pre-registered sender-IDs. This incident has been resolved.

Posted Nov 01, 2023 - 09:50 PDT

Update

We continue observing recovery in SMS delivery delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 01, 2023 - 08:42 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2023 - 06:45 PDT

Update

We are continuing to experience SMS delivery delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 01, 2023 - 00:23 PDT

Update

We are continuing to experience SMS delivery delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 20:23 PDT

Update

We are continuing to experience SMS Delivery Delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 18:24 PDT

Update

We are experiencing SMS Delivery Delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2023 - 17:23 PDT

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Delays when sending to the Telenor Network in Serbia via pre-registered sender-IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 31, 2023 - 17:21 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).