Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers are operating normally.

Posted Jun 25, 2026 - 22:45 PDT

Update

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 25, 2026 - 20:40 PDT

Update

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 25, 2026 - 16:34 PDT

Monitoring

We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2026 - 14:32 PDT

Update

Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2026 - 12:53 PDT

Identified

Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 25, 2026 - 11:53 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 25, 2026 - 07:41 PDT

Update

Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 25, 2026 - 05:18 PDT

Investigating

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 25, 2026 - 04:13 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).