Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Connectivity Failure on 2G/3G Network
Incident
Report for Twilio
Resolved
We are no longer seeing 2G/3G Super SIM connectivity issues. This incident has been resolved.
Monitoring
We are now seeing recovery of the 2G/3G Super SIM connectivity issue. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Update
The issue causing the 2G/3G Super SIM connectivity issues with one of our partners has been identified. Currently there is no more customer impact, however, our team is actively working to fully restore the degraded service with our partner. We will provide another update in 24 hours or sooner once more information becomes available.
Update
The issue causing the 2G/3G Super SIM connectivity issues with one of our partners has been identified. Our team is actively working to restore the service with our partner. We will provide another update in 16 hours or sooner once more information becomes available.
Update
The issue causing the 2G/3G Super SIM connectivity issues with one of our partners has been identified. Our team is actively working to restore the service with our partner. We will provide another update in 8 hours or sooner once more information becomes available.
Update
The issue causing the 2G/3G Super SIM connectivity issues with one of our partners has been identified. Our team is actively working to restore the service with our partner. We will provide another update in 4 hours or sooner once more information becomes available.
Identified
The issue causing the 2G/3G Super SIM connectivity issues with one of our partners has been identified. Our team is actively working to restore the service with our partner. We will provide another update in 2 hours or sooner once more information becomes available.
Investigating
We are experiencing Super SIM connectivity issues. Devices may experience failures establishing new connections when using 2G or 3G. 4G/LTE connectivity should not be impacted. Our engineering is investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.