Wrong Phone Number Prices Displayed for Subset of Accounts

Incident Report for Twilio

Resolved

The issue of inaccurate display of phone number pricing information for a small subset of our customers in Japan has been resolved. Phone number pricing information is operating normally at this time.

Posted Jun 07, 2020 - 21:25 PDT

Identified

We have identified an issue with inaccurate display of phone number pricing information for a small subset of our customers in Japan. We are actively working to resolve the issue and will provide an update when this is completed, and will provide another update in 4 hours or as soon as additional information is available.

Posted Jun 07, 2020 - 19:12 PDT

Update

We continue to investigate this issue. We will provide an update in 2 hours or as soon as additional information is available.

Posted Jun 07, 2020 - 17:11 PDT

Update

We are continuing to investigate. We will provide an update in 1 hour or as soon as additional information is available.

Posted Jun 07, 2020 - 16:13 PDT

Update

We are investigating an issue where the Pricing API is displaying the wrong phone number prices for a subset of customers. We expect to provide another update in 10 minutes.

Posted Jun 07, 2020 - 15:58 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 07, 2020 - 15:05 PDT

This incident affected: TWILIO PLATFORM (Billing).