Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays and Call Failures to Verizon Network in the US
Incident
Report for Twilio
Resolved
As per confirmation from Verizon Network, they have resolved the problems on their platform. We can also confirm stability in Twilio SMS and Voice services at this time. This incident has been resolved.
Monitoring
Verizon Network has confirmed recovery on their services. We continue to monitor the situation, with no major impact on Twilio's Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Verizon Network has confirmed recovery on their services. We continue to monitor the situation, with no major impact on Twilio's Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Verizon Network is still working in order to identify and resolve the situation. We can confirm that we are still not seeing major impact on Twilio's Services due to this particular issue. Our engineers are working with Verizon Network to follow up with a resolution for this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We have been informed that Verizon Network in the US is experiencing an outage on their system that can potentially impact our SMS and Voice Services. We can confirm that currently we have not identified a major impact for Twilio’s customers, although customers may experience issues with their overall Verizon messaging and voice services. Our engineers are working with Verizon to follow up the resolution of the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, Voice, North America).