Call Quality Issues To and From a Subset of Twilio's Numbers in Spain

Incident Report for Twilio

Resolved

The issue affecting call quality for calls to and from a subset of Twilio phone numbers in Spain has been resolved, and the service is functioning normally at this time.

Posted May 14, 2025 - 03:31 PDT

Monitoring

We have started seeing recovery for call quality issues to and from a subset of Twilio phone numbers in Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2025 - 01:42 PDT

Investigating

We are observing call quality issues to and from a subset of Twilio phone numbers in Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2025 - 00:53 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).