Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Delays in Voice Insights Call Summary Events Delivery

        Incident Report for Twilio

        Resolved

        The issue we detected, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams has been resolved.
        Posted Jun 05, 2024 - 07:45 PDT

        Update

        We are continuing to observe recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
        Posted Jun 05, 2024 - 05:38 PDT

        Monitoring

        We are observing recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jun 05, 2024 - 05:10 PDT

        Update

        We have detected an issue, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams.

        Our engineers are working on this issue, and we will provide an update in 1 hour, or as soon as we have more information.
        Posted Jun 05, 2024 - 04:42 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 05, 2024 - 04:29 PDT
        This incident affected: PROGRAMMABLE VOICE (Voice Insights).