Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delays in Voice Insights Call Summary Events Delivery
Incident
Report for Twilio
Resolved
The issue we detected, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams has been resolved.
Update
We are continuing to observe recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Monitoring
We are observing recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
We have detected an issue, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams.
Our engineers are working on this issue, and we will provide an update in 1 hour, or as soon as we have more information.
Our engineers are working on this issue, and we will provide an update in 1 hour, or as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Voice Insights).