Delays in Voice Insights Call Summary Events Delivery

Incident Report for Twilio

Resolved

The issue we detected, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams has been resolved.

Posted Jun 05, 2024 - 07:45 PDT

Update

We are continuing to observe recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Jun 05, 2024 - 05:38 PDT

Monitoring

We are observing recovery in the delivery of call summary data, requested via Voice Insights Event Streams. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 05, 2024 - 05:10 PDT

Update

We have detected an issue, in which a subset of customers are experiencing delays when retrieving call summary data via Voice Insights Event Streams.

Our engineers are working on this issue, and we will provide an update in 1 hour, or as soon as we have more information.

Posted Jun 05, 2024 - 04:42 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 05, 2024 - 04:29 PDT

This incident affected: PROGRAMMABLE VOICE (Voice Insights).