Programmable Messaging: Data returned via the messaging list endpoint is delayed for some customers

Incident Report for Twilio

Resolved

We no longer experience delays related to the issue with Programmable Messaging on retrieving messages for some customers. The issue has been resolved.

Posted Apr 11, 2021 - 20:22 PDT

Update

We are still experiencing the issue with Programmable Messaging on retrieving messages for some customers. At this time, the data that is being returned via the messaging list endpoint is delayed. Our engineers are working to resolve the matter. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 11, 2021 - 18:31 PDT

Investigating

We are experiencing an issue with Programmable Messaging on retrieving messages for some customers. At this time, the data that is being returned via the messaging list endpoint is delayed. Our engineers are working to resolve the matter. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 11, 2021 - 17:32 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, WhatsApp Messaging).