SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Brazil

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Brazil is operating normally.

Posted Jun 22, 2026 - 15:14 PDT

Monitoring

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2026 - 13:13 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 22, 2026 - 11:10 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2026 - 09:09 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2026 - 08:09 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).