Delays in Twilio Billing Processing Causing Account Suspension for a Subset of Customers

Incident Report for Twilio

Resolved

The billing processing issue that caused delays in account balance reflection has been resolved and Billing is operating normally at this time.

Posted Nov 17, 2021 - 16:19 PST

Monitoring

We are observing recovery for the billing processing issues that caused delays in account balance reflection for a subset of customers. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 17, 2021 - 15:20 PST

Update

We continue to investigate the billing processing issues that are causing delays in account balance reflection and could result in account suspension for a subset of customers. Please reach out to Twilio Support if your account is suspended and our team will assist you immediately. We are actively working on resolving the issue and will provide another update in 16 hours or as soon as more information becomes available.

Posted Nov 17, 2021 - 14:10 PST

Update

We continue to investigate the billing processing issues that are causing delays in account balance reflection and could result in account suspension for a subset of customers. Please reach out to Twilio Support if your account is suspended and our team will assist you immediately. We are actively working on resolving the issue and will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 17, 2021 - 06:10 PST

Update

We continue to investigate the billing processing issues that are causing delays in account balance reflection and could result in account suspension for a subset of customers. Please reach out to Twilio Support if your account is suspended and our team will assist you immediately. We are actively working on resolving the issue and will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 22:11 PST

Update

We continue to investigate the billing processing issues that are causing delays in account balance reflection and could result in account suspension for a subset of customers. Please reach out to Twilio Support if your account is suspended and our team will assist you immediately. We are actively working on resolving the issue and will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 18:13 PST

Update

We continue to investigate the billing processing issues that are causing delays in account balance reflection and could result in account suspension for a subset of customers. Please reach out to Twilio Support if your account is suspended and our team will assist you immediately. We are actively working on resolving the issue and will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 16:10 PST

Update

We are investigating an issue with Billing Processing and Balance Update Reflection Causing Account Suspension for a Subset of Customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 16, 2021 - 15:14 PST

Investigating

We've become aware of a potential issue with Account Balance Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 16, 2021 - 14:49 PST

This incident affected: TWILIO PLATFORM (Billing).