Stale data in the Twilio Flex Supervisor Views

Incident Report for Twilio

Resolved

We have been experiencing an issue with an internal data pipeline that supplies data to the Flex Supervisor Views from 4:00PM to 5:51PM PT. All data related to Voice Calls in the Supervisor Views could have experienced a delay in this timeframe. The problem has now been identified and resolved, and all stale data has been updated and is now accurate. All systems are fully operational.

Posted Nov 30, 2019 - 18:05 PST

This incident affected: FLEX (Flex Application Platform).