Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Messaging Media Endpoints 5XX Errors
Incident
Report for Twilio
Resolved
Messaging media endpoints both for media list and media instance within the messaging logs domain. <0.05 % of requests are returning 5XX errors has been resolved, and Messaging Media endpoints are operating normally at this time.
Update
Messaging media endpoints both for media list and media instance within the messaging logs domain are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
Messaging media endpoints both for media list and media instance within the messaging logs domain are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are investigating a service interruption with messaging media endpoints both for media list and media instance within the messaging logs domain. <0.05 % of requests are returning 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue where media retrieval functionality is minimally degraded. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Services).