Voice Calls Failures to a subset of Twilio Hong Kong Long Codes

Incident Report for Twilio

Resolved

We are no longer observing call failures from local and international numbers to a subset of Twilio Hong Kong long codes. This incident has been resolved.

Posted Nov 13, 2021 - 19:22 PST

Monitoring

We have started seeing recovery for call failures to a subset of Twilio Hong Kong long codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2021 - 17:29 PST

Update

We continue to observe call failures from local and international numbers to a subset of Twilio Hong Kong long codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 13, 2021 - 15:38 PST

Update

We continue to observe call failures from local and international numbers to a subset of Twilio Hong Kong long codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2021 - 13:38 PST

Update

We continue to investigate a potential issue with voice calls failures from local and international numbers to a subset of Twilio Hong Kong long codes. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 13, 2021 - 12:35 PST

Update

We continue to investigate a potential issue with voice calls failures from local and international numbers to a subset of Twilio Hong Kong long codes. We will provide an update as soon as we have more information.

Posted Nov 13, 2021 - 12:34 PST

Update

We've become aware of a potential issue with voice calls failures from local and international numbers to a subset of Twilio Hong Kong long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 13, 2021 - 12:31 PST

Investigating

Posted Nov 13, 2021 - 12:27 PST

This incident affected: CARRIER NETWORK (Voice, APAC).