SMS Delivery Delays to Aerialink Network in the United States of America From a Subset of Long Codes and Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Aerialink Network in the United States of America from a subset of Long Codes and Short Codes. This incident has been resolved.

Posted Aug 27, 2025 - 18:51 PDT

Update

We continue to observe recovery in SMS delivery delays when sending messages to Aerialink Network in the United States of America from a subset of Long Codes and Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 27, 2025 - 18:36 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Aerialink Network in the United States of America from a subset of Long Codes and Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 27, 2025 - 16:17 PDT

Update

We are experiencing SMS delivery delays when sending messages to Aerialink Network in the United States of America from a subset of Long Codes and Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 27, 2025 - 15:33 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 27, 2025 - 15:22 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).