Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Connectivity Lost on ~9.5% of Super SIM Devices
Incident
Report for Twilio
Resolved
Active data sessions on Super SIM has been resolved and it is operating normally at this time.
Update
We are seeing recovery on active data sessions on Super SIM. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We are seeing recovery on active data sessions on Super SIM. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Beginning at 3:05 AM UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Update
Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Beginning at 3:05 UTC, we observed ~9.5% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. Our engineering team is actively working on identifying and resolving the issue. We will provide another update in 1 hour or sooner once more information becomes available.